Transition your IT infrastructure from Managed Services to Shared Services In the last decade, enterprises have been exploring transformation from T&M to Managed Services for IT Infrastructure Management. The aim was to achieve additional productivity improvements, maintain operational control, and reduce TCO. This move was inevitable due to the inherent characteristic of Managed services, where vendors manage the entire portfolio with accountability. Responsibilities and deliverables are clearly defined and documented at both project and portfolio level. Interfaces between projects are well defined with full operational control and complete visibility into IT operations.